Privacy Policy
At Indigo eDocs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use our platform, including AI Document Analyzer, AI Document Generator, and eSign services. By using Indigo eDocs, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
- a) Personal Information
Information you provide directly, such as your name, email address, billing details, account credentials, and other information submitted during registration or checkout. - b) Document & Content Data
Documents you upload for AI analysis and content you generate using our AI Document Generator, along with AI-generated analysis reports or outputs. - c) Usage & Technical Data
Information about how you interact with the platform, such as IP address, device type, browser type, operating system, access times, pages viewed, and feature usage. - d) Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, maintain sessions, and collect analytics data.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and improve Indigo eDocs services
- Process payments and manage credit usage
- Generate AI documents and analysis reports
- Enable document download and user access to generated or analyzed outputs
- Communicate with you regarding account activity, service updates, support requests, and important notices
- Monitor usage, prevent abuse, and ensure platform security and integrity
- Comply with legal and regulatory obligations
3. Storage & Retention of Documents
- AI-generated documents and AI analysis reports may be temporarily stored to allow you to view, manage, and download your results.
- You may delete your documents and reports at any time from your account dashboard.
- Except for limited technical logs required for security, billing, and compliance, we do not retain your uploaded documents or generated outputs after deletion.
We do not use your documents or generated content to train AI models without your explicit consent.
4. How We Protect Your Information
We implement reasonable and industry-standard security controls, including:
- Encryption of data in transit (e.g., HTTPS/TLS) and, where applicable, at rest
- Secure hosting infrastructure with access controls
- Role-based access to sensitive systems
- Regular security monitoring and audits
While we take appropriate measures, no method of transmission or storage is completely secure.
5. Sharing of Information
We do not sell or rent your personal data. We may share information only in the following limited cases:
- Service Providers: With trusted third-party vendors for payment processing, email delivery, hosting, analytics, and infrastructure support, strictly for service delivery.
- Legal & Compliance: When required by law, legal process, or to protect the rights, safety, and security of Indigo eDocs, our users, or others.
- Business Operations: In connection with a merger, acquisition, or restructuring (with appropriate safeguards).
6. Your Rights & Choices
You have the right to:
- Access and update your personal information
- Download your AI-generated or AI-analyzed documents and reports
- Delete your documents, reports, and (subject to legal retention requirements) your account data
- Opt out of non-essential communications such as promotional emails
Requests can be made via your account dashboard or by contacting our support team.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain sessions and authentication
- Improve platform performance and usability
- Analyze usage trends
You can control cookies through your browser settings. Disabling cookies may affect certain platform features.
8. Data Retention
We retain personal and transactional information only as long as necessary to:
- Provide services
- Comply with legal, tax, and accounting requirements
- Enforce our Terms & Conditions and Refund Policy
Document content is retained only as described in Section 3 and can be deleted by the user at any time.
9. Children’s Privacy
Indigo eDocs is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform after changes indicates acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Email: support@indigoedoc.com
Website: https://www.indigoedoc.com