Help & FAQ
Quick answers about credits, refunds and how we protect your documents. If you can’t find what you need, email us at the bottom of this page.
How credits work
Each AI document uses credits. The number depends on how long the document is:
| Document length | Credits |
|---|---|
| Short (0–500 words) | 1 |
| Medium (501–1,500 words) | 2 |
| Long / complex (1,501–3,000 words) | 3 |
| Extra long (3,000+ words) | 5 |
- Before you generate, the form shows “This document will cost X credit(s)”, so you always know the price first.
- Your credit balance is shown in the site header while you are logged in.
- New accounts get free credits to generate their first AI document.
- Credit packages start at $5 for 50 credits. Most documents use one to three credits.
- Every credit used or bought is listed in your account under Credit History.
Refunds
- Credits used for a successfully processed document or analysis are not refunded. This includes partial or complete outputs and dissatisfaction with the result.
- If a system error, outage or processing failure means you got no result, credits are not charged or are reversed.
- If credits were deducted because of a verified technical failure, email [email protected] within 7 days of the transaction and include your transaction ID. We will review it and reverse the credits if it is confirmed.
- Refunds are not given for user errors, such as uploading the wrong file, submitting the same document twice, or changing your requirements after processing.
- Unused credit packs can be refunded within 14 days of purchase. Once any credits from a pack have been used, the pack can't be refunded. Credits expire 12 months after purchase.
Read the full Refund Policy.
Security and privacy
- Documents you generate and your analysis reports are stored securely in your private account. Only you can access them.
- We never share or sell your information.
- You can permanently delete your documents at any time.
- Files you upload for analysis are deleted automatically after processing.
See exactly how we handle your data on our Trust page.
Documents from Indigo eDocs are AI-assisted drafts. Have a qualified legal professional review any important document before you sign or submit it.
Contact support
Email [email protected]. We reply within 1 business day.
For billing questions, include your transaction ID. For problems with a document, include the document title and what you expected to see.